Privacy Policy

New Edge Health Pty Ltd

Last updated: 3 November 2026

1. Introduction

New Edge Health Pty Ltd ("New Edge Health", "we", "us" or "our") is committed to protecting the privacy, confidentiality and security of the personal and health information entrusted to us.

This Privacy Policy explains how we collect, use, store and disclose personal information, including health information, and how individuals may access, correct or raise concerns about the information we hold.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW), including the Health Privacy Principles (HPPs).

This policy applies to our patients, gym members, program participants, website visitors, competition entrants and other individuals interacting with New Edge Health.

2. Information We Collect

Depending on your interaction with New Edge Health, we may collect:

Personal and contact information

Name, date of birth and contact details.
Residential address and suburb.
Emergency contact information.
Appointment and membership information.

Health and clinical information

Relevant medical history, diagnoses and health conditions.
Referrals, treatment plans and clinical assessments.
Exercise and rehabilitation records.
Relevant reports, test results and correspondence.
Medicare, private health insurance, NDIS or other funding details where required for providing services and processing claims.

Website, enquiry and promotional information

Information submitted through website contact forms.
Enquiries about services and programs.
Competition entries, including names, contact details, suburb and optional service interests.
Marketing preferences and consent records.
Website usage information, including cookies and analytics where applicable.

Payment information

Transaction and billing information necessary to process payments, issue invoices and maintain financial records.

We aim to collect only information reasonably necessary for the relevant activity or service.

3. How We Collect Information

We may collect information:

Directly from you through registration, appointments, consultations and correspondence.
Through our website, online forms and competition entries.
From referring medical practitioners, other health professionals, carers or authorised representatives where appropriate.
From Medicare, insurers, aged care providers and other relevant funding or service organisations where authorised or permitted by law.
Through our practice management and administrative systems.

Where practical and lawful, we provide individuals with the option of making general enquiries anonymously or using a pseudonym. Identification may be necessary for clinical care, billing, membership administration or competition eligibility.

4. How We Use Information

We use personal information for purposes including:

Providing physiotherapy, exercise physiology, gym and group exercise services.
Assessing health needs, planning treatment and maintaining clinical records.
Managing appointments, memberships, enquiries and communications.
Communicating with referring practitioners and other relevant care providers where appropriate.
Processing payments, claims and funding arrangements.
Meeting clinical, legal, reporting and professional obligations.
Managing competition entries, conducting draws and notifying winners.
Improving our services and administrative processes.

We use information for other purposes only where authorised or required by law, or where appropriate consent has been obtained.

5. Marketing Communications

New Edge Health may offer newsletters, service updates, health education information, promotional offers and community competitions.

Where required, we will obtain appropriate consent before sending marketing communications by email or SMS.

Participation in a competition or submission of a general enquiry does not automatically mean an individual has agreed to receive marketing communications.

Marketing consent is optional and may be withdrawn at any time using an unsubscribe option or by contacting us directly.

We do not use sensitive health information for marketing without the consent or other lawful basis required by applicable privacy legislation.

6. Competitions and Giveaways

When you enter a New Edge Health competition, we may collect your name, email address, telephone number, suburb and other information specified in the entry form.

This information is used to:

Register and administer entries.
Verify eligibility and identify duplicate entries.
Conduct the prize draw.
Contact winners and arrange prize delivery.
Maintain appropriate competition records.

Where an entry form includes questions about interest in our services, answering those questions is optional unless expressly stated otherwise.

We will only use competition information for future promotional communications where we have the necessary consent or other lawful authority.

Competition participation and marketing consent are separate decisions.

7. Disclosure of Personal Information

We may disclose relevant personal information to:

Health practitioners and care providers involved in your care.
Referring medical practitioners and authorised healthcare organisations.
Medicare, private health insurers, NDIS-related organisations, workers compensation insurers, aged care providers and other relevant funding bodies where appropriate.
Technology, payment processing, website hosting and administrative service providers who assist us in operating our services.
Government agencies, regulators and other parties where disclosure is required or authorised by law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell personal or health information to third-party advertisers.

8. Storage and Security

New Edge Health takes reasonable steps to protect personal and health information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be held in electronic clinical management systems, secure business systems and, where necessary, physical records.

We use administrative, technical and physical safeguards appropriate to the information being handled, including access controls and confidentiality procedures.

We retain records for periods required by applicable laws and professional obligations, and take appropriate steps to securely destroy or de-identify information when it is no longer required and lawful to do so.

9. Third-Party Systems and Overseas Data Handling

New Edge Health uses third-party technology providers to operate our website, clinical services, communications, payments and administration.

These include:

Wix: Website hosting, online forms and website-related services. Personal information submitted through our website may be stored or processed in Ireland, the United States and other locations used by Wix and its service providers.
Nookal: Practice management software used to manage patient information, appointments and clinical records. Our understanding is that our primary Nookal data hosting is located in Australia.
Microsoft 365: Email, document storage and business administration. Our understanding is that our primary Microsoft 365 data hosting is located in Australia.
Other providers: Payment processors, communications services and other service providers engaged for legitimate business purposes.

Although some systems primarily host information in Australia, authorised overseas access or processing may occur depending on the provider and its service arrangements.

We take reasonable steps to assess the privacy and security practices of our service providers and to protect personal and health information in accordance with applicable Australian privacy legislation.

Individuals may contact New Edge Health for further information about how their personal information is handled by our service providers.

10. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, measure visitor activity and improve the user experience.

Certain website features or external services may also use cookies or tracking technologies.

Visitors can manage cookies through their browser settings and through any cookie preference controls made available on our website.

11. Accessing and Correcting Information

You may request access to personal or health information held about you and request correction of information that is inaccurate, incomplete or out of date.

Requests can be made by contacting New Edge Health using the details below.

We may need to verify your identity before providing access or making corrections.

We will respond in accordance with applicable privacy legislation. In some circumstances, access may be limited or refused where permitted or required by law, and we will explain the relevant reason where appropriate.

12. Privacy Concerns and Complaints

If you have a concern about how New Edge Health has handled your personal or health information, please contact us at admin@newedgehealth.com.au.

We will review the concern, investigate where appropriate and provide a response within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Information and Privacy Commission

Privacy Policy

​

New Edge Health Pty Ltd

​

Last updated: 3 November 2026

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1. Introduction

New Edge Health Pty Ltd ("New Edge Health", "we", "us" or "our") is committed to protecting the privacy, confidentiality and security of the personal and health information entrusted to us.

This Privacy Policy explains how we collect, use, store and disclose personal information, including health information, and how individuals may access, correct or raise concerns about the information we hold.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW), including the Health Privacy Principles (HPPs).

This policy applies to our patients, gym members, program participants, website visitors, competition entrants and other individuals interacting with New Edge Health.

2. Information We Collect

Depending on your interaction with New Edge Health, we may collect:

Personal and contact information

Name, date of birth and contact details.

Residential address and suburb.

Emergency contact information.

Appointment and membership information.

Health and clinical information

Relevant medical history, diagnoses and health conditions.

Referrals, treatment plans and clinical assessments.

Exercise and rehabilitation records.

Relevant reports, test results and correspondence.

Medicare, private health insurance, NDIS or other funding details where required for providing services and processing claims.

Website, enquiry and promotional information

Information submitted through website contact forms.

Enquiries about services and programs.

Competition entries, including names, contact details, suburb and optional service interests.

Marketing preferences and consent records.

Website usage information, including cookies and analytics where applicable.

Payment information

Transaction and billing information necessary to process payments, issue invoices and maintain financial records.

We aim to collect only information reasonably necessary for the relevant activity or service.

3. How We Collect Information

We may collect information:

Directly from you through registration, appointments, consultations and correspondence.

Through our website, online forms and competition entries.

From referring medical practitioners, other health professionals, carers or authorised representatives where appropriate.

From Medicare, insurers, aged care providers and other relevant funding or service organisations where authorised or permitted by law.

Through our practice management and administrative systems.

Where practical and lawful, we provide individuals with the option of making general enquiries anonymously or using a pseudonym. Identification may be necessary for clinical care, billing, membership administration or competition eligibility.

4. How We Use Information

We use personal information for purposes including:

Providing physiotherapy, exercise physiology, gym and group exercise services.

Assessing health needs, planning treatment and maintaining clinical records.

Managing appointments, memberships, enquiries and communications.

Communicating with referring practitioners and other relevant care providers where appropriate.

Processing payments, claims and funding arrangements.

Meeting clinical, legal, reporting and professional obligations.

Managing competition entries, conducting draws and notifying winners.

Improving our services and administrative processes.

We use information for other purposes only where authorised or required by law, or where appropriate consent has been obtained.

5. Marketing Communications

New Edge Health may offer newsletters, service updates, health education information, promotional offers and community competitions.

Where required, we will obtain appropriate consent before sending marketing communications by email or SMS.

Participation in a competition or submission of a general enquiry does not automatically mean an individual has agreed to receive marketing communications.

Marketing consent is optional and may be withdrawn at any time using an unsubscribe option or by contacting us directly.

We do not use sensitive health information for marketing without the consent or other lawful basis required by applicable privacy legislation.

6. Competitions and Giveaways

When you enter a New Edge Health competition, we may collect your name, email address, telephone number, suburb and other information specified in the entry form.

This information is used to:

Register and administer entries.

Verify eligibility and identify duplicate entries.

Conduct the prize draw.

Contact winners and arrange prize delivery.

Maintain appropriate competition records.

Where an entry form includes questions about interest in our services, answering those questions is optional unless expressly stated otherwise.

We will only use competition information for future promotional communications where we have the necessary consent or other lawful authority.

Competition participation and marketing consent are separate decisions.

7. Disclosure of Personal Information

We may disclose relevant personal information to:

Health practitioners and care providers involved in your care.

Referring medical practitioners and authorised healthcare organisations.

Medicare, private health insurers, NDIS-related organisations, workers compensation insurers, aged care providers and other relevant funding bodies where appropriate.

Technology, payment processing, website hosting and administrative service providers who assist us in operating our services.

Government agencies, regulators and other parties where disclosure is required or authorised by law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell personal or health information to third-party advertisers.

8. Storage and Security

New Edge Health takes reasonable steps to protect personal and health information against misuse, interference, loss, unauthorised access, modification and disclosure.